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Returnable Items:

Items marked as RETURNABLE in our online store or in our correspondence to you may be returned for a refund within "15 days of the date shipped". Items must be in new, unaltered, unworn condition (no scratches, scuffs, etc.) and in our original packaging. Items returned in any other condition will not qualify for a refund. Rings that you have requested us to size just for you, set with a head size other than indicated online or any other custom or special order item is not returnable. Shipping and packaging charges are not refundable.

IMPORTANT: If you are considering returning any qualifying item, do not wear it.  Any item that is scratched or shows any other signs of wear will not qualify for a refund.

We reserve the right to limit quantities of returnable items.

 

Non-Returnable Items:

Items that are not returnable are clearly marked as not returnable. Once we have placed your order with the manufacturer and the item goes into production or is in the shipping department, the order may not be cancelled or altered.  Many items go into production quickly. If you have made a mistake, contact us immediately. We will make every effort to correct it with the mfr. if it is possible. It will depend where your order is in the production process whether the error can be corrected without additional charge.

 

To Return Qualifying Items:

For your protection, package the item carefully and insure the package to full value. Keep your mailing receipts until you have received credit from us or in case a claim must be filed. Address returns from this store to:

Attn: Returns
Pomeroys
3946 Park Lane
Traverse City, Michigan 49686

Do not include the word "jewelers or jewelry" on the outside of your package.

Damages: All items are carefully inspected prior to shipment. If any item is received damaged, you must report it to us within 24 hours of delivery by calling (231) 938-2582.  Our answering machine is on 24 hours a day for your convenience. Since all orders are shipped insured, you must save all packing materials for an inspection by the shipping company.


Have a question?
Please visit this link for our contact information. 

 

Copyright 2003-9 J. Dunne.  ALL RIGHTS RESERVED. Copying from this web site is a violation of copyright law.  Pictures and content are for viewing only at this address and remain our property. They may NOT be copied, reproduced or modified in any form or manner. Use of this web site constitutes your agreement to our online store policies and terms. You must be at least 18 years of age to order from this store. We reserve the right to correct errors. Many of the items and designs are also copyrighted. 

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 Pomeroy Jewelers  -  3946 Park Lane  -  Traverse City, Michigan 49686  -  Telephone: (231) 938-2582
  
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