Items marked as RETURNABLE in our online
store or in our correspondence to you may be returned for a refund
within "15
days of the date shipped". Items must be in new, unaltered,
unworn
condition (no scratches, scuffs, etc.) and in our original packaging. Items
returned in any other condition will not qualify for a refund. Rings that
you have requested us to size just for you, set with a head size other
than indicated online or any other custom or special order item is not returnable. Shipping and
packaging charges are
not refundable.
IMPORTANT:
If you are considering returning any qualifying item, do not wear
it. Any item that is scratched or shows any other signs of wear
will
not qualify for a refund.
We reserve the right to
limit quantities of returnable items.
Items that are not returnable are clearly marked
as not returnable. Once we have placed your order with the manufacturer
and the item goes into production or is in the shipping department, the order may
not be cancelled or altered. Many items go into production
quickly. If you have
made a mistake, contact us immediately. We will make every effort to correct it
with the mfr. if it is possible. It will depend where your order is in the
production process whether the error can be corrected without additional
charge.
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To Return Qualifying
Items:
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For your protection, package the item carefully and insure the package to full value.
Keep your mailing receipts until you have received credit from us or in case
a claim must be filed. Address returns
from this store to:
Attn: Returns
Pomeroys
3946 Park Lane
Traverse City, Michigan 49686
Do not include the word "jewelers
or jewelry" on the outside of your package.
Damages: All items are carefully inspected
prior to shipment. If any item is received damaged, you must report it to
us within 24 hours of delivery by calling (231) 938-2582. Our
answering machine is on 24 hours a day for your
convenience. Since all orders are shipped insured, you must save all
packing materials for an inspection by the shipping company.
Have a question?
Please
visit this link for our contact information. |
