You must be at least 18 years old to order from this online store. All orders are charged when you click the "submit" button and are confirmed automatically to the email address you provide on your order.  If you do not see an order number on your screen after your order has been placed, your order most likely did not go through.

We accept the following USA issued credit cards- Visa, MasterCard, American Express, or Discover. Delivery to credit cardholder's street address in the USA or a confirmed alternate address. Deliveries to other shipping addresses & Post Office box numbers are via RESTRICTED delivery only. Click here for other payment methods and APO & FPO delivery addresses.  We now ship to CANADA!  Click here for Canada shipping information and terms.

Most orders require a signature for delivery.

IMPORTANT: The billing information you provide must match what
your bank or credit card company have on file. Any variance will
delay or void your order. Many orders are also verified by telephone.

Please visit Other Ways to Order to pay by check or money order or to fax, email or regular mail your order to us. Orders must be accompanied by full payment before an item goes into production or it is shipped. We accept credit cards issued in the USA and Canada with shipment to a USA or Canada address. We currently do not ship to any other locations.

Our Shopping Cart Service holds a Verisign® Certificate which is used at checkout time. Secure Socket Layer encryption is used for the transmission of sensitive credit card information between our customers and the shopping cart.  Our shopping cart servers are also tested daily by ScanAlert® for security vulnerabilities.  Look for the HackerSafe logo is displayed at the very bottom of our shopping carts.  Click on the logo for details.

When you reach the billing information page, our website becomes secure. This is the only area where our customers enter sensitive billing and credit card information.  Look for the paddle lock at the bottom of the page.  You will also note that web page address appearing at in the browser will go from an http to an https address.

Our store itself is hacker free as verified by Xentinel Security

 

Order Confirmation

You will receive an order number if you have successfully placed your order. Orders are then confirmed with an automated response service so you will also receive a copy of your order via email to the address that you provided. Remember... most orders require a signature for delivery.

Manufacturer Defects- All items are guaranteed to be delivered free of manufacturer's defects and as ordered.  If any item has a manufacturer's defect as determined by the manufacturer, it will be corrected by them at no charge to you.  We will even pay for your return INSURED REGULAR US MAIL shipping if it is determined to be a manufacturer's defect or our mistake. For jewelry- Loss of stones, broken prongs or any other damage caused by accident or abuse is not covered.  Note that many warranties are voided if someone other that the manufacturer works on the item.

OUR Mistakes or Errors- If we have made a mistake, we will take care of the problem.  We will also reimburse you for any return via insured REGULAR US Mail that you incur because of a mistake or error on our part.  (If you select another carrier or faster method, you are responsible for the difference.) You must notify us within 15 days of the delivery date if there is a problem.  You may incur a fee to correct the error if we are not notified within this time frame so it is very important that you inspect your order immediately upon delivery.  If you have made the mistake, you will be responsible for any fees to correct the problem plus shipping fees. 

Click here for our Return Policy. Note that many items are special ordered or special made just for you. Once placed with the mfr. they cannot be cancelled and are not returnable. Important: Samples are available for many of our mothers jewelry items so if you are unsure, order a sample before you purchase. Brass Sample Order Form for Custom Products

~ Shipping Information ~

See individual product pages or categories for the approximate time it takes for an item to ship from our store or contact us if you have a question.  If we encounter a delay in shipping your order (if the item is out of stock or has been discontinued), we will immediately notify you via email OR telephone and you can then decide whether you wish to wait or cancel the order. 

Please visit this page.... Shipping Fees. 

All items are carefully inspected prior to shipment and carefully packed for delivery. In the unlikely event an item is received damaged or if there is an error, you must report it to us within 24 hours of delivery. Call (231) 938-2582. Since all orders are shipped insured, you must save all packing materials for an inspection by the shipping company.  

If we do not deliver by a promised date and it is because of an error on our part or one of our manufacturer's, the remedy shall be limited to the reimbursement of the full purchase price of the item ordered (upon our receipt of the returned item if it has already shipped to you).  We will not be liable for any expenses beyond this.  Note that when we indicate that an item generally ships in about so many days, this is NOT a promised delivery date.

If delivery delay is due to the shipping company such as FedEx, UPS, US Postal Service, etc., we will not be liable nor responsible for the delay.  It is the shipping company's responsibility to deliver in the time frames they advertise.  Any remedies shall be in accordance with the shipping company's policies. Note that all orders are shipped via insured delivery in case of loss/damage while in their control.

~ Pricing Information ~

We have never believed in advertising exaggerated manufacturer suggested retail pricing with fake discounts nor continuous on-going sales in order to induce our customers to buy now. It's just not who we are.  We try to offer a fair price everyday.  We also do our best to tell our customers when suggested retail pricing is triple keystone- a nationally recognized catalog list price for the jewelry industry.  This allows our customers to make a more informed decision on their purchase in a market where it's often so difficult to compare.

We make every effort to provide beautiful jewelry and gifts at a competitive price.  If the precious metal market should change or if mfrs. increase their prices to us, our online prices may be effected. We reserve the right to change pricing.  If this should ever occur, you would be contacted for authorization to proceed with your order at the new price. 

Manufacturer's catalog list prices are generally a 2 to 3 time (wholesale x 2 is called keystone, wholesale x 3 is called triple keystone) mark-up for most items. We usually do not sell at this mark-up (unless required by the mfr.). This does not mean that this it is what an item sells for or should sell for elsewhere. Retail price is generally determined by the retailer's markup requirements. Before you make any important purchase, we encourage you to comparison shop so you will know when you have found the best price on the item(s) you wish to purchase. 

~ Additional Information ~

We do not sell or trade our customer's or potential customer's information to other businesses or individuals. We will not bombard with email unrelated to your order... we will not put you on any type of email list UNLESS you request it. That is not our way of business. We believe that our quality products, competitive prices and service should be enough to bring you back. If an item is drop shipped from the manufacturer, your name, address and telephone number is given to that company so they can fill and deliver your order.  IP addresses are recorded by the shopping cart system and will be used to trace fraudulent purchases.

By using this website, you agree that any and all legal actions brought against  FavoriteJewelry.com, Pomeroy Jewelers and/or it's owners shall be governed by the laws of the state of Michigan, without regard to its conflict of law rules or principles. You  also agree to settle all disagreements or disputes arising from orders placed through FavoriteJewelry.com, Pomeroy Jewelers and/or it's owners through the appropriate federal or state court  exclusively in the counties of Grand Traverse, Michigan or Kent, Michigan, depending on the court requirements.   All rights to contest this exclusive jurisdiction and venue of such Courts are waived.  Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site.

Prices are subject to change. We reserve the right to correct any and all errors and omissions. Store policies and terms are subject to change without notice. Many jewelry images are enlarged to show detail- refer to sizes provided. We have done our best at scanning images to insure correct colors on our equipment, however, colors will vary... do not use the online colors to determine actual colors because computer monitors/settings may alter the actual colors.  Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site.

If you do not understand something, please ask.  We will do our best to get an answer. If you see "14kp" stamped inside one of our ring mountings, do not confuse this with a low quality "gold plated" item.  14kp stands for 14 karat "plumb gold".  This means that the mounting is no less than 14k gold in purity. Also, when comparing prices remember to compare same karat gold fineness and gram weights. Of course an item weighing 6.8 grams is going to be more expensive than one that weighs only 1.5 grams, even if the two items appear to be the same.  Of course a genuine Emerald will be more expensive than a Green Agate even though they are both green stones.